Customer Information Systems

At ECALIBER, we understand that a dependable, flexible, affordable and user-friendly Customer Information System (CIS) is essential to utilities and their users. We also understand that our solution must be able to improve customer service, be efficient and be scalable to accommodate your changing needs as well as regulatory requirements. ECALIBER has partnered with Harris Computer Systems to deliver a software solution that manages the core processes of any utility, including billing, customer care, collections and reporting. In addition, we are able to provide an end user interface for customer access, a mobile service order package and a tool to give managers a dashboard view of their data.

Recognizing that a CIS conversion is typically both capital and resource intense, we have implemented a model to ease the burden for your business. With our years of experience in implementing CIS systems, we can also help eliminate the headache by providing the training, testing and implementation support that will ease the process for your staff. In addition to the strength of the system, ECALIBER has expert resources to support the system as our staff are also regular users of the product on a daily basis. 

Harris NorthStar

For over 30 years, Harris NorthStar has been developing efficient, productive and cost-effective software applications for the municipal and utility billing sector. Working closely with industry leaders, the design specialists at Harris NorthStar execute software that offers continuous product development for both the administration and operational aspects of the utility industry. Each segment of an organization is virtually accessible and archived through our NorthStar CIS system. Our NorthStar CIS add-ons give our clients real time access to self serve web portals, account information, payment and billing options, mobile service orders and field agent dispatch operations. Harris' software for life support ensures a continual return on your investment.

To learn more about how Harris Northstar can better your business visit: http://www.harrisnorthstar.com