Training & SupportTrainingAny successful implementation requires end-user buy-in and this is only achieved through a successful training program whereby users feel comfortable with their new systems. As part of our Change Management process, ECALIBER tailors a training program to the needs of your organization. Using our training program, we learn how you do business and adapt our training to suit your process needs, ensuring minimal challenge and restructuring. During the process, we identify proven best practices and allow clients to implement the method that will best service their needs. The training is delivered by experienced software professionals who have experience working within the utility environment, thus enabling them to cater the program to your unique needs or towards industry best practices. Additionally, our support staff provide documentation that is tailored to both the software and your utility business practice.
SupportECALIBER delivers first-line support for all our hosted solutions by our in-house software and technical specialists. Our support staff have utility experience and they not only understand the software, but also your business processes, thus enabling a quicker response to your issues. Support items are logged through our online support tool, allowing for documentation on the issue as well as its resolution. Along with front-line support, our system specialists also conduct all initial testing for program updates and patches. It is our goal to make upgrades an easy process for our clients, with minimal impact and disruption, allowing your users to realize the immediate benefits without the pain.
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