Back Office Services

ECALIBER is the largest outsourcer of back office services for utilities in the province of Ontario. With 11 utilities using our CIS software solutions and back office services, ECALIBER has established itself as the best-in-class provider for small to mid-sized utilities in Ontario. Our goal is to provide a turn-key set of software tools and services to meet all facets of a utility’s needs. Our qualified technicians support all the products we offer, bolstered by our strategic business partners.

Our industry experts have a proven ability to deliver reliable and proficient solutions that our utilities are looking for. We recognize that every client is different, with each having their own set of unique needs, therefore our back office services can be customized to meet your current or future requirements. All services are delivered by experienced staff who have become experts in their field while also utilizing our ISO 9001:2000 Quality Management System. 

 

Our back office services include:

  • Billing

  • Bill Print & Stuffing

  • Collections

  • Call Center

  • Payment Processing

  • Regulatory Reporting

  • Data Mining

  • EBT Processing

  • Settlement Processing

 

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